Please be rest assured that your information is secured with us. Please do refer to Privacy policy for further information.

All products are authentic and sourced directly from vendors/brands. If manufacture provides warranty/guarantee for product then it is mentioned specifically.

Do not worry! You might be experiencing some slight delay in the updating of your order details to the ‘My Account' section, for sometimes our systems are flooded with new orders. So please be patient—Your order details will be automatically updated soon.

Add product/s to your cart and proceed to check out, and enter voucher code in apply promo code section.

All orders below INR 1199 will be levied a shipping charges of INR 199 which is non-refundable. In case of partial cancellation by customer if total cart value goes below the free shipping amount , KOOVS.COM reserves the right to recover the shipping charges of Rs. 199/-.

We are happy to do so and at present place only Cash On Delivery orders for you.

We accept Master/Visa credit cards and all major Debit Cards. We also have an option of net banking and Cash on Delivery for our customers.

If your card is debited and no order placed, no need to panic at all!
Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please contact your bank for updates.
If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.

At present we deliver only in India.

We apologize for this however in a rare case you happen to receive a damaged/defective product, please notify us within 24 hours of receipt. We might request you to share a photograph at info@theshantee.in